DELIVERY & SHIPPING POLICY
DELIVERY LOCATIONS
Melbourne Decking and Landscaping makes deliveries in both Victoria & Australia wide. Deliveries within Victoria are usually done within next few days, depending on the stock availability. Deliveries to interstate are quoted separately and are subject to stock availability, space on the truck as well as other factors.
Interstate deliveries can be done to the nearest DEPOT or the actual site.
PROCESSING YOUR ORDER
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
We are more than happy to write instructions as instructed. All local deliveries require someone to be there to help to unload as we only have on driver coming to the site. If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.
For the interstate deliveries, we also need someone to be there to help to unload, if the delivery is made to site. If delivery is to a depot, then it is your responsibility to pick it up from the depot.
Delivery is between Monday and Friday unless it is discussed prior.
TRACKING ORDERS
All orders interstate orders delivered within Australia automatically have tracking. If your order has not arrived please contact our customer service department for assistance of tracking at info@deckingandlandscaping.com.au
DELIVERY TIMES
Orders are usually dispatched within 1-2 business days – We endeavor to get your order to you ASAP.
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item CONTACT US IMMEDIATELY. We will not accept any returns or provide refunds of items that have been damaged or cut, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged.
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
REFUNDS AND RETURNS
Only items purchased on the Melbourne Decking and Landscaping website or at our shop can be returned to Factory 29, 148 Chesterville Road, Cheltenham, VIC, 3192 for refund or exchange. Pick up can be arranged at the additional cost.
Should you make an error when ordering online, Melbourne Decking and Landscaping will gladly exchange your item for the item you intended to purchase. The returned item must be NOT damaged or cut and in its original condition. You are responsible for the shipping or pick up and additional postage charges.
We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered online, please contact Melbourne Decking and Landscaping immediately to discuss replacement of goods.
